Thank you for contacting us. I am sorry to hear that you have had such an experience with the ROK.
In order for us to investigate this matter, it would be helpful if you could please answer the questions in the attached form. Your answers and images will then be passed to our QA department for analysis. If you do have anything further to add which you think may be helpful, it would be gratefully received.
Please could you also send me a copy of your proof of purchase with your address so that a complete refurbishment kit can be sent to you.